Terms and Conditions
TERMS AND CONDITIONS
FREIGHT & DELIVERY
Delivery is 2-3 working days nationwide (after payments have cleared) via Fastway Couriers and/or courier post. Rural may take longer and is $5 extra.
If you live in the nelson/tasman area or are passing through, please feel free to contact us 021 0634450 to view the full range of stock
Web site prices are in effect until they are removed from the page unless otherwise noted. All items are subject to availability.
RETURNS & REFUNDS
Refunds will only be given in accordance with the consumer guarentees act and are subject to the terms and conditions of any manufacturers warranties that apply to the product. Refunds will only be given when the products are returned to us in as-new condition complete with undamaged packaging. Accompanied with an explanation for the return and the packing receipt. Return freight is at the purchasers expense.
Faulty or damaged goods can be returned to us for review, simply attach a letter outlining the problem, with your receipt and we will review the product and either replace or repair the product or refund your money in accordance with the manufacturers warranties. Normal wear & tear is not covered by this. The decision to replace or refund on your product rests with Outpost Supplies New Zealand Ltd and it's suppliers.
Alternativly you can contact us by email or phone to discuss the issue.
Some products offer an unconditional product guarantee or lifetime warranty, these are normally at the descretion of the manufacturer or their representative.
Where a refund is to be given on a warranty product, it is by the same method as the original payment was made.
Completion of the check out process constitutes a sale and Outpost Supplies New Zealand Co Ltd reserves the right to process and dispatch the order. However, where possible Outpost Supplies New Zealand Ltd is happy to cancel orders, that have not been processed.
SPECIAL ORDER ITEMS
In the event that a product is not available or not listed, a product enquiry can be submitted by email. Outpost Supplies New Zealand Ltd is happy to source specific products on request. We will provide product info and pricing by email. Special orders require prepayment and are non-refundable.
Questions about our Policies
If you have any questions regarding your privacy or any of our policies, please contact us.